UsabilityHub

The UsabilityHub tester panel has been
rebranded as Usercrowd logo

We have rebranded the UsabilityHub tester panel. The new panel is called UserCrowd, and is accessed at usercrowd.com.

Only the name, logo, and domain have changed — everything else is staying exactly the same. Your existing account, profile details, credit balance, and payouts have all been carried over. The tests you take haven't changed, we’re continuing to pay the same amount per response, and UserCrowd is owned and run by the same company that owns UsabilityHub.

usabilityhub.com will remain as the place that our customers go to create and publish tests.


Why has the tester panel been rebranded?

When our customers referred to ‘UsabilityHub’, they were referring to the software they use to create and publish tests. When members of our tester panel referred to ‘UsabilityHub’, they were referring to a way that they earn money online by giving responses to tests.

Having UsabilityHub mean two different things to two different audiences was a bit confusing. By rebranding the tester panel, the new usercrowd.com site can focus entirely on telling testers about how to get paid to take tests, and our main site at usabilityhub.com can focus entirely on telling customers about the features and pricing for our software product.

We hope that the rebrand will result in a better experience for everyone.


What’s actually changed?

The panel is now called UserCrowd instead of UsabilityHub. Everything in your dashboard has been updated to reflect this.

Instead of visiting usabilityhub.com to access your dashboard and take tests, you’ll do this at usercrowd.com. We’ll automatically redirect you to usercrowd.com if you try to access your dashboard at usabilityhub.com.

There is a new email address to get in touch with support: support@usercrowd.com.

Everything else is staying the same. You’ll still be paid the same amount per response, the format and availability of tests is remaining the same, and our rules for testers are still the same. The same team members will be reviewing your responses and responding to support emails.


Is there anything I need to do?

The first time you visit usercrowd.com you will need to:

  1. Log into your account. This is the exact same account as you’ve been using to access UsabilityHub. You won’t need to create a new account. Your existing account, tester rating, profile details, credit balance, and payouts have all been carried over.

    If you’ve forgotten your password or are having trouble accessing your account, you will be able to reset your password.

  2. Set up your push notifications again (if you use these).